The Furniture Ombudsman (TFO) is an independent organisation which specialises in providing Alternative Dispute Resolution (ADR) solutions for consumers of the furniture, home improvement and floor coverings industry.
TFO offers an efficient Alternative Dispute Resolution Service that removes the stress involved with going to court and provides transparency with regards to costs.
When purchasing from a registered Full Member of The Furniture Ombudsman, consumers benefit from additional assurances over service and excellence which reach further than their basic legal rights. The Ombudsman’s professionally qualified team endeavour to resolve disputes through a process of conciliation and adjudication. All of the Ombudsman’s adjudication awards are binding on the retailer – but not the consumer.
Full details may be found on the Furniture Ombudsman Website.