Customer Information

/Customer Information
Customer Information2018-07-16T12:19:07+00:00

Everything you need to know

At Furniture and Mirror we are committed to the very best customer service we can provide.

Information found on this page includes:

  • Delivery Service

  • Before You Buy

  • Choice Of Handles

  • After Care Instructions

  • Furniture Ombudsman

  • Timber Source

For other information, please see our FAQsAds or T&Cs.

CALL US NOW

TO DISCUSS YOUR QUALITY FURNITURE REQUIREMENTS

01243 783960

Furniture and Mirror’s Delivery Service

 Latest Ad

Furniture and Mirror’s unrivalled express
Free Delivery Service within 7 days
to a 60+ mile radius includes:

  • Fixed two-hour delivery time slot
  • Free assembly (where required)
  • No packaging (all items delivered with blankets)
  • No damage (all items unboxed and checked prior to being delivered)
  • Our own vehicles and in-house delivery team (not carriers)
  • We also organise monthly Door-to-Door delivery services to France & Spain (for an additional cost by Witham Bros.)

For further information, please see our Terms and Conditions.

Remember. We are always here to help.

We understand that choosing furniture can be a little overwhelming at times. You desire to create a pleasant, welcoming appearance yet needing it to hold up against the wear and tear of everyday life. Furniture and Mirror understand it is the combination of the two – the aesthetics and the durability – that are absolutely key in getting any space to work for your needs. Here are some practical tips for preparing to choose your furniture.

Furniture and Mirror

1. Take measurements.

The old adage of “measure twice and [cut] buy once” can never be overstated. Never trust a guesstimate of your eyes. Often in a showroom, pieces can be very deceiving. Use a tape measure, yard/ meter stick laser pointer to measure the length and width of your room. Also account for the dimensions of any alcoves or other recessed spaces in the room.

Furniture and Mirror

2. Create a floor plan.

It doesn’t really matter if you use formal grid paper, or sketch it out on the back on an envelope. Determine how much space you can spare for furniture and maybe try a few different ways that furniture could fit into the room. Try and factor in at least one metre / yard of free space between pieces of furniture so you won’t squeeze in between furniture as you walk.

Furniture and Mirror

3. Stage your space.

For most of us, working to drawings feels very artificial and unnatural. So after determining how much space you can feel you can spare for furniture and where you want potential pieces to go, why not mark those spaces on the floor to get a better visual? Use low-tack masking tape or spread out sheets of newspaper – and allow for any doors or drawers that will open.

Furniture and Mirror

4. Think about the usability.

Is this an occasional room with a show piece, or a high-traffic daily family hangout? All our furniture is highly durable and checked prior to delivery, but perhaps certain finishes would suit particular situations better? If you have young children, you will need sturdy, stain-resistant furniture but for the occasional guest, you can opt for more ornate pieces.

Avada Admin

5. Note the natural architecture.

The rooms natural ambience and style may help focus your sense of design through the rooms built-in elements. For example, a rustic fireplace may lend you towards more of a chunky oak style than stark modern furniture. Modern furniture may be the best option for apartment rooms or those with sea-views wanting to create a bright, urban feel.

Furniture and Mirror

6. Check your doorways.

Finally, measure how wide your doorways are – and also the width of your stairs if necessary – to prevent potential delivery mishaps. You do not want to purchase a piece of furniture only to discover that you cannot get it into your house. If you do have tight squeezing areas, then feel free to talk to us and we can determine if we can assembled pieces in situation.

Choice of Handles for Furniture Ranges

Oak Bar

Oak Bar

-Oregon & Toulouse Ranges

Concaved Oak Handle

Concaved Oak

-All Ranges *Oregon & Toulouse N/A*

Antique Brass Handle

Antique Brass

-All Ranges *Oregon & Toulouse N/A*

Polished Nickel T-Bar

Polished Nickel T-Bar

-Oregon & Toulouse Ranges

Rustic Metal Handle

Rustic Metal

-All Ranges *Oregon & Toulouse N/A*

Stone Square Handle

Stone Square

-All Ranges *Oregon & Toulouse N/A*

Large Oak Handle

Large Oak

-All Ranges *Oregon & Toulouse N/A*

Polished Nickel Handle

Polished Nickel

-All Ranges *Oregon & Toulouse N/A*

Small Button Oak Handle

Small Button Oak

-All Ranges *Oregon & Toulouse N/A*

After Care Instructions for Furniture Ranges

These after care instructions are provided to help you to ensure that you get the best out of your Furniture from any of our ranges. 

  • Usually a soft duster is sufficient for everyday use.
  • Wipe clean with a damp cloth and always ensure to dry afterwards.
  • Immediately remove any spilt fluids with kitchen roll. Never allow water or liquids to settle on the surface.
  • Avoid direct placement in sun-light on the furniture and/or presence of a heat source or air conditioning vent.
  • Always use coasters or placemats for hot objects.
  • Use floor protectors to avoid damages on carpets and floor.
  • Dining tables should always be lifted by the frame, and not dragged or pulled at any time to prevent stress on the legs.
  • Extending dining table mechanisms can benefit from occasional lubrication with a silicone spray to ensure ease of movement.
  • Fabric chairs can be cleaned by ScotchGard and leather chairs can just be wiped down with a soft cloth.
  • Oak furniture should be nourished with wax / oil when the surface looks or feels dry using a soft, lint free cloth.
  • Other furniture should be waxed only. Never use oil on any of our ranges, other than oak.
  • We recommend Antiquax Original Wax Polish or Liberon Superior Danish Oil.
  • Do not use household cleaning products, solvents or cleaners intended for materials other than hardwood furniture as they are liable to damage the finish and can invalidate your warranty.

Any queries, please contact us for peace of mind.

Recommended Products

Furniture and Mirror Ltd are delighted to be Full Members of the Furniture Ombudsman scheme. This provides customers with peace of mind when purchasing from us. We abide by the Code of Practice, and there is an independent dispute resolution scheme in the unlikely event we fail to agree on a course of action.

The Furniture Ombudsman (TFO) is an independent organisation which specialises in providing Alternative Dispute Resolution (ADR) solutions for consumers of the furniture, home improvement and floor coverings industry.

TFO offers an efficient Alternative Dispute Resolution Service that removes the stress involved with going to court and provides transparency with regards to costs.

When purchasing from a registered Full Member of The Furniture Ombudsman, consumers benefit from additional assurances over service and excellence which reach further than their basic legal rights.  The Ombudsman’s professionally qualified team endeavour to resolve disputes through a process of conciliation and adjudication.  All of the Ombudsman’s adjudication awards are binding on the retailer – but not the consumer.

Full details may be found on the Furniture Ombudsman Website.

Timber Source. European Union Timber Regulation Compliance (EUTR)

We have always taken our responsibility for sourcing timber very seriously and ensured that our wood comes from sustainable sources. The European Union has now introduced from March 2013 regulations to ensure compliance across all companies and a requirement for proof of such sources.

We are delighted that this has come into effect and to enable you to view our documentation here (417Kb pdf file) and here (148Kb pdf file) that shows we are fully compliant with the new regulations.

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This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.