FAQ Page

/FAQ Page
FAQ Page2017-05-20T15:03:52+00:00
How do we keep Dining Chairs clean?2015-08-26T19:35:19+00:00

Most of the products have already been pre-treated by the manufacturer. Fabric chairs can be cleaned by ScotchGard and leather chairs can just be wiped down with a soft cloth.

Please refer to our After Care Instructions.

Will under floor heating effect the furniture?2015-08-26T19:34:28+00:00

It can do. Putting natural wood items over underfloor heating can cause your items to dry out and care to keep the furniture nourished via wax / oiled will need to be regularly maintained. Please refer to our After Care Instructions.

Is wood furniture suitable for a conservatory?2015-08-19T14:27:42+00:00

Not ideally. Putting natural wood items in a conservatory, especially if they get particularly hot will cause your furniture items to dry out. No furniture item should be placed in direct sunlight.

Should I expect any variations between my furniture pieces?2015-08-19T13:55:25+00:00

Due to being a natural wood product, part of the appeal and charm is that each piece is unique in terms of colour, natural marks and grain patterns and workmanship. Consequently, you may notice some slight differences between items from the same range; any such differences are considered an integral part of this totally natural product.

Where does the furniture come from?2015-09-01T12:33:23+00:00

The furniture is sourced from sustainable suppliers across UK, Europe and Asia.

How do I look after my furniture?2015-08-26T19:36:27+00:00

Usually a simple duster is sufficient. Spills should be mopped up with kitchen roll immediately. Over time, our oak furniture should be waxed / oiled with a good quality product when the surface looks or feels dry, with a lint free cloth. Fruitwood or Rosewood furniture can be enhanced over time with a good quality clear wax. For more information see our After Care Instructions.
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Do I need to come into a store prior to purchase?2016-10-12T16:52:33+00:00

As much as we try to accurately represent the items by photographs, it is always advisable to see the furniture in person.

Does the furniture require any assembly?2016-10-12T16:52:33+00:00

Wardrobes, beds, dining tables and some desks may require assembly by our in-house team at your home FREE of charge.

What is the normal lead time from purchase?2017-06-07T11:10:03+00:00

As over 95% of our furniture showing on our website is available from vast stocks, we can deliver within 60+ miles FREE (where stated) within seven days.

Any out-of-stock items are generally within 4 weeks.

Is there a guarantee on the furniture?2015-08-19T09:12:18+00:00

Yes. There is a one year manufacturers guarantee against any manufacturing defects, that are extremely rare.

However please contact us if any problems arise even outside the guarantee.

Do you deliver to the Isle of Wight?2015-08-19T09:10:19+00:00

Yes. However a return ferry fare for our vehicle will be applied prior to delivery.

What is your returns policy?2016-10-12T16:52:33+00:00

As much as we try to accurately represent the items by photographs, it is always advisable to see the furniture in person when possible. Where customer purchases over telephone without prior visits to one of our branches, we reserve the right to charge for collection and handling if the customer requires a refund within 14 days from delivery unless the goods are faulty or defective.

For more information, please check our Terms & Conditions.

Do you offer credit?2015-08-19T09:05:16+00:00

We accept MasterCard, Visa and cash. Cheques by prior agreement.

We are sorry but we can not offer finance, as we our prices are set so low that we can’t build a credit cost into the price as other companies often do.

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This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.